About Us & Overseas Interest

The Smiley Dog® natural/organic coat care range is made by BioShinePty Ltd, a 100% Australian made and owned company based in Braeside VIC.  

We are a friendly company and welcome feedback, we enjoy resolving issues and responding to concerns to achieve Customer satisfaction wherever possible.  We are here to help, call, text or email and we will respond within 24hrs.

Product Formulations:  include Certified Organic plant extracts, Essential oils and/or fragrances in every formulation to restore skin and rejuvenate coat.   Products and packaging are Biodegradable ensuring protection for our environment.  Shampoos are 'soap free' and biodegradable using a natural derivative of Coconut Oil NOT Palm Oil.  Our Shampoos are concentrated to a dilution ratio of 1:4 for most products except some, where the dilution ratio is 1:6 or 1:10.  SDS available on request.

Water quality: An essential ingredient of Smiley Dog product formulations is the purity of the Water we use.  

South East Water Corporation manages and controls the quality of water we use in our formulations.  Here is a helpful and interesting excerpt from their website

Measuring water quality 

Measuring the quality of water is very important to ensure the water is of the highest quality and safe to drink 100% of the time.

The water quality is tested in Melbourne’s catchment storages (such as Thomson reservoir), through the treatment processes and throughout the transfer and reticulation system. South East Water has over 1000 sample taps throughout our system - at storages and tanks, on transfer mains and at customers taps, to ensure every customer receives water of the highest quality.

Over 8,000 samples are collected each year from South East Water’s reticulation system, with many parameters analysed from each sample.

There are many parameters that are measured to ensure the water is of a high quality. Some of these parameters are measured for aesthetic purposes, such as colour and hardness, others are measured for health purposes, such as E. coli.

Drinking water quality is heavily regulated in Victoria and Melbourne has some of the best supplies of water. A large proportion of Melbourne’s water is from closed catchments, which means no one is permitted into these areas.

The water from these areas is of such a quality that it does not require filtration. Other supplies into South East Water’s area which are not supplied by protected catchments, are supplied through filtration processes.

- South East Water Corporation, Frankston VIC Australia

Dispatch times: We do our best to despatch same or next day but in busy periods this may extend to 3 working days.  If you require a product urgently, let us know at the time of ordering and we will check with dispatch as to when we can send the order out.  

Overseas interest from Asia: Inquire by Email to - with your Company Name and details for contact.  A Mandarin speaking Company Representative will contact you to further your enquiry.  

General Overseas enquiries: will receive an 'International Enquiry Form' to complete and return by Fax or Email. 

 We believe as manufacturers it's our responsibility to ensure our products do not harm the environment and are 100% safe to use for Pets and Humans.

BioShine Pty Ltd is a Member of PIAA and is Australia made and owned certified.

Smiley Dog Team 2016